HOW DO WE KNOW SONA SANSAAR IS A REPUTABLE BUSINESS THAT SELLS PURE GOLD JEWELLERY?
The founders of Sona Sansaar have over 40 years of experience in this industry. After being around for 15 years in New Zealand, Sona Sansaar brings huge trust in the Indian and Auckland community.
We also provide FREE X-Ray testing on any of our products if you would like to ever check our purity.
WHAT KIND OF EVIDENCE DO YOU PROVIDE THAT YOUR PRODUCTS ARE THE QUALITY AND GRADES STATED?
All our products are hallmarked on each piece of jewellery. Also, we do provide instant X-Ray tests for checking the purity on your own jewellery or if you would like peace of mind - to double check our in-store products.
As well as providing X-Ray testing and hallmarking, we standby all our products (with proof of purchase) that the purity stated is what the product is. If you ever have any concerns, please contact us.
I HAVE SOME OLD PIECES OF BROKEN AND UNWANTED JEWELLERY, DO YOU ACCEPT TRADE-INS?
Yes, we buy all forms of gold jewellery. Please bring in a valid form of I.D and we will provide the best quote we can on the day based on international gold rates.
WHAT OTHER SERVICES IN RELATION TO JEWELLERY DO YOU PROVIDE?
Although we are competitive leaders in 22kt gold and diamond jewellery, we also provide services such as jewellery repairing, jewellery alterations and even prepare jewellery evaluations and estimate after-loss certificates for insurance purposes.
HOW LONG DOES YOUR JEWELLERY REPAIRING SERVICE TAKE?
We aim to have your jewellery back with you as soon as possible in the highest possible standard.
However as each item and service is unique, it can depend on your requests. We highly recommend you bring in your goods to one of our stores, so one of our friendly staff members can provide assistance to you.
WHAT ARE YOUR BUSINESS HOURS FOR RELIGIOUS HOLIDAYS SUCH AS EID AND DIWALI?
During these special times of the year we usually have extended business hours. To find out exactly what our hours are around these auspicious times - please check our Google home page for updated hours or alternatively call (09) 629 3333.
WHAT ARE YOUR RETURNS POLICY ON GOODS WHICH HAVE BEEN PURCHASED FROM SONA SANSAAR?
At Sona Sansaar we stand by all our products and will guarantee the purity of all our goods being true and pure to the quality it is stated.
Unfortunately, due to the nature of high-purity gold jewellery being more inclined to damage, we cannot accept broken or damaged jewellery to be returned once it has left our showroom.
However, if the product was still in new condition and unworn, we allow exchanges of goods within 1 week of purchase unless specified otherwise.
If you have any questions in regard to how to best manage your newly owned products or have any concerns in regards to care, please contact one of our stores and we will happily assist you.
ONE OF MY FRIENDS HAS RECENTLY PURCHASED AN ITEM I LIKE, DO YOU HAVE ANY MORE OF THIS ITEM AVAILABLE?
Unfortunately, we strive to keep all our products as unique as possible and do not repeat items often. It is best to visit us in store in regards to this matter so we can help provide solutions.
Some products may still be available, but larger jewelry designs and bridal selections will not be repeated.
This will vary from piece to piece.
I AM LOOKING TO PURCHASE A GIFT, HOWEVER I AM UNSURE OF SIZING AND IF MY PARTNER WILL LIKE THE GIFT. WHAT CAN YOU DO TO HELP?
We have a large variety of jewellery and watches that can help make your choice easy. However if you are unsure on your purchase, you can check with one of our friendly staff on a time frame in which the jewellery can be exchanged. We also provide gift cards that you can place an amount of your choosing from.